Gungun Gupta 👋

With over 2 years of experience, I design and develop sleek, conversion-focused websites for businesses and startups worldwide, helping them grow and stand out online.

Custom CRM & Loyalty System

A custom CRM and loyalty system built in Notion to manage and reward over 1,000+ customers

View CRM

Services

CRM Design, Customer Retention Strategy, Data Structuring

Category

E-Commerce | Loyalty & Retention

Client

Valentino Impex

The Challenge

Valentino Impex needed a simple, centralized way to track customer purchases, referrals, and loyalty rewards.
Manual tracking was time-consuming and lacked clear insights for follow-ups and engagement.

My Role & Approach

I planned, designed, and developed the entire CRM ecosystem from scratch, including:

The focus was on clarity, automation, and easy use by the in-house team.

The Solution

A clean, functional CRM system that:

This system simplified customer management, encouraged engagement, and made loyalty tracking effortless.

The Results

The client loved how the system helped them “finally see all customer activity in one place,” calling it a game-changer for managing both online and offline sales.

Tools & Technologies

Reflection

This project showed how even small businesses can use Notion as a lightweight CRM to create powerful results.
It’s a perfect blend of creativity and strategy — transforming data into relationships, and customers into loyal brand advocates.

Collaborate, 👋
Want a system like this?

Let’s design a custom CRM or loyalty platform that helps you build deeper connections and drive customer retention.